Citizenship and Management in Public Administration

Contents: Preface Part I: Theoretical and Conceptual Framework of Citizenship and Work in Public Administration Foreword 1. Citizenship Behavior and the New Managerialism: A Theoretical Framework and Challenge for Governance 2. From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration Part II: Citizenship Involvement and the Workplace Foreword 3. An Empirical Assessment of the Relationship Between General Citizenship and Work Outcomes 4. The Growth Value of Good Citizenship: An Examination of the Relationship Between Civic Behavior and Orientations and Work Outcomes 5. Politics and the Workplace: An Empirical Examination of the Relationship Between Political Behavior and Work Outcomes Part III: Organizational Citizenship Behaviors in Public Domains Foreword 6. Do Good Citizens Make Good Organizational Citizens? An Empirical Examination of the Relationship Between Good Citizenship and Organizational Citizenship Behavior in Israel 7. Internal Politics in Public Administration Systems: An Empirical Examination of its Relationship with Job Congruence, Organizational Citizenship Behavior and In-Role Performance 8. Work Congruence and Excellence in Human Resource Management: Empirical Evidence from the Israeli Non-profit Sector Part IV: Dilemmas and New Directions in the Study of Citizenship and Modern Bureaucracies Foreword 9. Are You Being Served? The Responsiveness of Public Administration to Citizens' Demands: An Empirical Examination in Israel 10. The Role of Public Sector Image and Personal Characteristics in Determining Tendency to Work in the Public Sector 11. Administrative Agents of Democracy? An Empirical Examination of the Relationship Between Public Sector Performance and Citizenship Involvement Conclusions Index

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• Gestão e técnicas de gestão
• Serviço civil e sector público